The Contact Center Representative position supports college-wide enrollment efforts by providing a high volume of recruitment-related call support to prospective students. This position is best suited to someone who prefers a fast-paced, team environment and can establish relationships over the phone.

Responsibilities:

• Contact and connect prospective students to one of nineteen college admissions offices via warm transfer
• Deliver prepared scripting to potential students and persuade prospective students to move forward in the enrollment process
• Identify and overcome objections faced, while keeping the customer’s best interest a priority.
• Handle inbound inquiries, providing customers with accurate information and direction to ensure a world-class student experience
• Document all call information within Oracle CRM according to standard operating procedures

Qualifications:

• Demonstrated ability to establish relationships & build rapport over the phone
• Strong multi-tasking & organizational skills
• Goal-oriented & able to thrive in a fast-paced, team environment
• Internet savvy w/some level of knowledge with Microsoft Office products (Word, Excel, PowerPoint)
• Minimum of a High School Diploma or equivalent
• Ability to work afternoons, evenings as late as 10 pm, & Saturdays.

Preferred Qualifications:

• Previous call center & sales experience
• Associate or Bachelor’s Degree in a relevant field

Qualifications