Customer Service

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Customer Service - Contact Center

 
 

 

The Contact Center Representative position supports college-wide enrollment efforts by providing a high volume of recruitment-related call support to prospective students. This position is best suited to someone who prefers a fast-paced, team environment and can establish relationships over the phone.

 

Responsibilities:

  • Contact and connect prospective students to one of nineteen college admissions offices via warm transfer
  • Deliver prepared scripting to potential students and persuade prospective students to move forward in the enrollment process
  • Identify and overcome objections faced, while keeping the customer’s best interest a priority.
  • Handle inbound inquiries, providing customers with accurate information and direction to ensure a world-class student experience
  • Document all call information within Oracle CRM according to standard operating procedures

 

Qualifications:

  • Demonstrated ability to establish relationships & build rapport over the phone
  • Strong multi-tasking & organizational skills
  • Goal-oriented & able to thrive in a fast-paced, team environment
  • Internet savvy w/some level of knowledge with Microsoft Office products (Word, Excel, PowerPoint)
  • Minimum of a High School Diploma or equivalent
  • Ability to work afternoons, evenings as late as 10 pm, & Saturdays.

 

Preferred Qualifications:

  • Previous call center & sales experience
  • Associate or Bachelor’s Degree in a relevant field

 

Qualifications

Education

Required

High School or better.

Posted 56 days ago
Size:
Stage:
Salary: $16 /hr
Location: Depew, NY
Skills:
Administrative
Industries
Education Management
Job Type:
Full Time Permanent
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