Customer Service

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Customer Service – Job Description

About Our Team

A volleyball apparel company in Ormond Beach FL is seeking a Customer Service Representative.  If you are a sports minded individual, motivated and want to work with sports teams nationwide on their uniform needs then we want to hear from you!!!

Core Responsibilities

  • Service as the lead point of contact for customers before & after their team uniform purchase communicating by email, phone and occasionally in person.
  • Build & maintain strong, long-lasting customer relationships.
  • Assist with customer requests or handle any issues as they arise
  • Research & resolve all discrepancies or incomplete orders
  • Communicate with sales team to better service their customers.
  • Handle inbound sales leads.
  • Prepare quotes
  • Acts as liaison between the art department and customer to meet customers’ needs.
  • Manages fitting schedule & ensures teams have what is needed for said fittings.
  • Occasionally may attend fittings.
  • Assist customers in sizing and developing complete roster for order
  • New customer lead generation.
  • Assist sales reps as needed.
  • Attend conferences as a vendor as necessary with the team.
  • This job description is not exhaustive & the role necessitates flexibility to take on other responsibilities as needed.

Our Ideal Candidate Is

  • High attention to detail
  • Basic knowledge of file management techniques
  • Self-Motivated
  • Excellent communication skills including both verbal & written
  • Able to work independently or within team environment
  • Excellent customer service skills
  • Excellent problem solving
  • Exceptional decision making
  • Ability to multi task
  • Collaborate with other CSRs, Inside & Outside Sales reps & management

Candidate Requirements

  • High school diploma/GED
  • Demonstrated experience handling multiple customers/projects simultaneously
  • Proficiency in Microsoft Office Products
  • At least 1 year of customer service experience
  • Strong communication skills including both verbal & written

Nice To Have

  • Quickbooks experience
  • Prior experience with BigCommerce & Shopify
  • Prior sports apparel customer service or sales experience
  • Sports knowledge

At TeamRox We Offer

  • Health, Vision & Dental Insurance
  • PTO
  • Paid Holidays
  • Employer Paid Short Term Disability
  • Employer Paid Life Insurance
  • Opportunities For Professional Growth
  • Fun Environment

Job Type

  • Full Time
  • Monday- Friday, 9am – 5pm
  • $14-$16 per hour, opportunity for commissions / bonuses available

 

Posted 12 days ago
Size:
Stage:
Salary: $12 - $16 /hr
Location: Ormond Beach, FL , NY
Skills:
Administrative
Industries
Apparel/Fashion
Job Type:
Full Time Permanent W2
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