Customer Service Representative

Essential Job Functions include:
1. Answer inbound telephone calls and inquiries from existing customers and prospects .
2. Process all orders/Expedites.
3. Up sell and cross sell to our customers offering alternative solutions and providing complete customer satisfaction.
4. Proactively review backorder reports
5. Produce customer freight quotes working in conjunction with Logistic personnel.
6. Provide post-shipment follow-up to ensure personalized customer service.
7. Support all quality improvement programs.
8. Control and maintain stock and custom products as per cusotmer commitments/contracts, and inventory guarantees.

Knowledge, Skills, & Abilities:

• Excellent verbal and written communication skills
• Ability to function positively/accurately under pressure
• Ability to organize and handle multiple assignments simultaneously/High Volume
• Ability to objectively evaluate/analyze complex customer-related problems
• Ability to work independently/Self-starter
• Ability to deal effectively with others
• High energy level
• Must portray a positive, professional image, and attitude
• Ability to accept criticism and use it for constructive means
• Computer literacy required on standard business software
• Ability to work flexible hours

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)